Refunds & Returns Policy
Purchasing Information
These terms and conditions apply to all purchases made through ccresorts.com.au.
Prices displayed on our website apply to purchases made through our online store only and may differ from prices offered by independent stockists. As our stockists operate independently, we are unable to price match offers or promotions from other retailers.
Returns for purchases made through ccresorts.com.au must be sent back to us directly in accordance with our returns policy. If you are eligible for a return, please contact us at info@ccresorts.com.au with your order details and reason for return, and we'll provide you with further instructions.
Orders are processed Monday to Friday (excluding public holidays). Orders placed after 3:00 pm AEST/AEDT will be processed on the next business day.
Prices are subject to change without notice. CC Resorts reserves the right to cancel any order and provide a full refund where necessary. You will be charged the price displayed at the time your order is placed. We do not offer price adjustments on previous purchases.
Returns Information
At CC Resorts we want you to be completely happy with your purchase, although we understand that occasionally you will place an order for something that doesn’t fit or suit. We offer refunds and exchanges in line with the policy below. When you receive your new CC Resorts shoes we recommend you try them on somewhere where they wont get marked or damaged in any way. If they do show signs of wear or damage we may decline your refund. In this unlikely event we will let you know via email and return your shoes to you.
Footwear should be tried and tested indoors only and returned shoe boxes must be free of tape and stickers to ensure they can be restocked. Any item returned that does not meet these criteria will be returned to the customer and a refund will be declined.
Returns Policy
Return & Exchange Period
Please return the item within 30 days of receiving your purchase if you wish to return or exchange any of your items. All Original packaging needs to remain intact.
Sale items
For sale items with a discount of 10-20% off, returns are eligible for a refund or store credit.
For items with a discount greater than 20% off, we offer exchanges or store credit only. Refunds are not available for these items.
Full Price Items
If the size is incorrect, we are happy to offer an exchange for a different size. Return postage costs are the responsibility of the customer. If you’ve changed your mind, we’re happy to provide a refund in line with our returns policy.
Final Sale
If a shoe is purchased at 'Final Sale', the sale is final. No refunds, exchanges or credit available unless faulty.
Faulty Goods
On the rare occasion where a product may be faulty, we will ask you to send the product back to us for assessment. If the product is genuinely faulty, CC Resorts will not charge you for the cost of returning the goods. We reserve the right to repair, replace or refund in full or part for faulty goods.
How to Place a Return?
We offer a simple way to return your shoes.
Each order arrives with an invoice - just fill this out and include it with your return.
Alternatively, you can complete our Return Form (please print and fill it out) and send it back with your shoes.
Australian Customers
CC Resorts
1/99 Silverwater Road
Silverwater NSW 2128
NZ Customers
CC Resorts
14/273 Neilson Street
Onehunga, Auckland 1061
Once your parcel arrives, exchanges or refunds will be processed within 1 business day (subject to our returns policy).
📧 For any questions, please contact us at info@ccresorts.com.au
Please note: Return postage costs are the responsibility of the customer and are charged by the courier company.
Returns (exchange size or refund) can be placed by posting shoes directly at our warehouse address